How To Protect Yourself From Door-To-Door Water Heater Sales People

We sell water heaters and we do have a rental program, however our people do not go door-to-door! Our staff will only show up at your house once we have been invited by you to provide a quote.

Unfortunately there are companies who send people door-to-door and they are using a number of tactics to get inside of your home and have you sign a contract with them.

Be sure to contact a reputable company such as Carleton Refrigeration, Heating and Air Conditioning for a second opinion.

The following are suggestions from the Home Owner Protection Centre

  • Always ask the door-to-door salesperson for identification and find out which company they represent – keep a record.
  • Get a second opinion from your water heater provider, your trusted repair person or contractor when door-to-door salespeople assert that a replacement heater is needed.
  • Don’t hesitate to ask the door-to-door salesperson for their sales material or contact information to review. A warning sign is when the salesperson is reluctant to provide or leave behind this information.
  • It is your right if you feel pressured, to ask the salesperson to leave your property. If you feel threatened, ask them to leave and call the police if they do not immediately comply.
  • Don’t let the salesperson into your home.
  • Don’t show the salesperson your existing contract, monthly bills or any personal information.
  • Don’t sign a contract until you have read it carefully and understand it thoroughly.
  • Don’t sign a contract unless it says under Ontario’s Consumer Protection Act, you can cancel a contract within 10 days of getting a written agreement without incurring any penalty (the proposed Bill would double the cooling-off period to 20 days).

Click HERE to watch Michael Lio from the Home Owner Protection Centre talking to City News about how to protect yourself if a door-to-door sales person tries to sell you a new water heater.