Service Experience

The Carleton Refrigeration, Heating and Air Conditioning

“Service Experience”

When you hire Carleton Refrigeration, Heating and Air Conditioning for your home’s heating and air conditioning needs, you should expect our signature red carpet treatment. From beginning to end our team prides itself on 100% customer satisfaction, while delivering old fashion service.

Carleton Red Carpet Service Experience

When you call to schedule an appointment, a friendly and patient, Customer Service Representative (CSR) will listen to your needs and respond accordingly. If you need an appointment, you will be scheduled as close as possible to your date and time needs, if not exactly.

Your information and call notes from the CSR will be fully dispatched to a highly trained and professional technician. As a reminder, and for your safety, we will send you an Appointment Confirmation / Reminder email that includes a picture of the technician assigned and who you will open your door to. Your tech will call you while they are traveling on their way to your home, so you know exactly when they will be arriving.

When you answer your door, our technician will be standing there with a smile on their face and wearing a clean, tucked-in uniform. They will roll out a red carpet just inside your door and put boot covers on their feet while standing on this protective carpet. This is all done on every visit, to show our professionalism, and respect for you and your home.

Once you welcome our technician into your home, you will be asked to describe the problems you are having. Our expert technician will then be off to diagnose the problem by assessing your system. Before making any repairs, you will be informed of what the diagnosis is and what you can expect for the price. If you approve the proposed updates, the technician will then move forward with either making the repair. Should you choose to replace the equipment a Comfort Advisor will visit you in your home and show you the options available to suit your needs.

If the problem is a repair, the technician will work hard and diligently to get the repairs made that day. If you are ordering a new system, you can expect an install crew to be at your home based on when you schedule the installation. In most cases, this can be within 24-hours, depending on our install schedule and equipment at hand.

After the repair is made or the system is installed, your technician will wrap things up and leave you with a full explanation of how your repairs were made or how your new system works. You will also receive an invoice with descriptions of everything done that day.

We look forward to working with you in the future and are excited for the opportunity to make your home another Carleton Refrigeration, Heating and Air Conditioning home.

Give us a call today or request an appointment online to get started! (613) 257-8282 or toll free 1-866-557-8282.